FAQ

What kind of frames do you use?

I have partnered with Simply Framed to offer high quality custom framing made by hand here in the USA. I decided to keep the frame choices simple as of now. I offer modern gallery wood frames in a choice of white, natural or black. 


What are the details of the frames?

UV shielding plexiglass which protects against about 89% of UV rays, and 92% of light transmission,

Archival acid-free foam core backing,

Protective paperback finish,

Wall bumpers 

Hanging hardware + nails,

Hanging and care instructions


What kind of paper do you use?

I use Hahnemuele Fine Art paper. It is a beautiful, heavy paper with bright whites and a smooth matte surface. It meets the highest industry standards regarding density, color gamut, color graduation, and image sharpness.

It is 308 gsm, 19 mil thickness, 100% rag, 98% opacity, acid free, light fast, and extremely resistant to aging (100 + years)


How long does it take to be shipped?

Standard shipping is free on all domestic orders anywhere in the continental US, excluding Hawaii and Alaska. 

Please allow 2-3 weeks for your order to be custom made. After the order is made, shipping will be within 3 to 5 business days.


Do you ship internationally?

Only unframed prints are shipped internationally, and to Hawaii and Alaska. 


Do you accept returns? 

Since all items are custom made, we do not accept returns. 

Rarely, a frame or print could be damaged during shipping, so please contact me if that occurs and I will replace the item. 


What if I see an image on your fine art site, melissalazukaphotographs.com, or shared on your instagram that you do not offer here?

Feel free to email me at melissalazuka@yahoo.com if you are interested in purchasing a print that I have not offered yet in my print collection. I am open to requests and will let you know if it is available.